Development Office for Information Technology
Vision-Mission
The Development Office for Information Technology, with its competent workforce,
provides appropriate ICT services, through the utilization of existing and new technologies,
committed to effect continuing quality improvement in the academic, administrative,
and student services.
We are a workforce of researchers and innovators that instigate a secure, reliable
and fault-tolerant information infrastructure; we pioneer solutions and adopt the
industries’ best practices to deliver information with accuracy and reliability.
Duties and Responsibilities
The IT Technician/Helpdesk Officer is responsible for configuration, deployment,
maintenance, and troubleshooting of personal computers and related peripherals deployed
at the School and used by its teaching and non-teaching personnel and students.
The position is also tasked to provide Level 1 end-user technical support to all
employees and students of MHSS.
- Configure and install the appropriate hardware and software, in coordination with
Systems Engineer and Desktop and End-User Support Manager, of newly purchased computers
and any related peripherals;
- Diagnose and resolve hardware and network issues as escalated by the Helpdesk in
a timely manner, ensuring the SLA’s are met;
- Identify and escalate situations requiring urgent attention; redirect problems to
the appropriate units of IOS;
- Assists Systems and Network Engineers in the setup of the computers to be used for
critical activities;
- Respond to requests for technical assistance via phone or e-mail or by client walk-in
requests; diagnose and resolve technical hardware and software issues and advise
users on appropriate actions;
- Identify and escalate situations requiring urgent attention; redirect problems to
the appropriate unit or person;
- Perform other pertinent duties and responsibilities as may be delegated by the immediate
superior from time to time;
Services
Click here to see ALL services offered by DO-IT
IT Helpdesk
support@malayanscience.edu.ph